Frequently Asked Questions

how much is shipping?

Shipping is based on the particular carriers weight and destination. We do offer free standard shipping within the US & Free standard international shipping to Canada on orders $135 or more.

are free shipping promotions only valid within the US?

Yes! And free shipping promotions are for standard shipping not express or priority.

When will my order ship?

We do our best to ship your order as quickly as possible. Our current processing time is 1-3 business days for all orders including priority and express shipping. Delays up to one week are possible during sales, launches and holidays. Carrier delays are also a possibility and we are not responsible for any delays caused by mail carriers.

Do you ship to international addresses?

Yes, we do. Shipping will be calculated at checkout and you will be responsible for any duty charges. Bestaroo does not pay any duty/custom charges.

Do you offer your products wholesale? 

Yes, we do. Please send us a message here, so we can send you more information and set you up with a wholesale account.  

What is your return policy

We stand behind the quality of our products and want you to be happy with your purchase. If you are dissatisfied with a purchase from www.bestaroo.com, you may return it for a full refund within 30 days of receipt of purchase. All returns must be unused, unwashed, in the original packaging, from a smoke-free environment, and have all applicable tags still attached. Please visit our return center here to start the return. Once we receive the item a refund will be issued to the original form of payment within 10-15 business days of receiving the return. All Sale and BOGO/B2G2 items are final sale and not eligible for return.  All sample sale items are excluded from any type of additional sale price/promotion and not eligible for return, exchange or refund. Shipping costs are not refunded.  

do you ever have sample sales?

We will usually announce a sample sale a couple of days before. Sample sale items are not valid for any promotional discounts and are final sales. No exchange, no refund, no returns on sample sale items.

are any of your products treated with flame retardant chemicals?

No, we do not treat any Bestaroo garments with flame retardant chemicals. We do, however comply with the "snug fitting" FTC/CPSIA requirements for all our loungewear.

After placing an order I noticed there was a promotion on the item(s) i ordered. Can I receive a price adjustment?

  • Price adjustments for all sales are honored if you placed your order 24 hrs before the start of a sale. If requested within 2 days of the order, sale or promotion.
  • Price adjustment will be provided in store credit. Price adjustments exclude flash sales and promotions. Price adjustments will not be made for flash sales. Please read disclaimer for offer to verify eligibility of price adjustment.
  • Final sale items are final sale and there will be no price adjustments.

My question was not answered here, how can i contact you?

You can give us a call at 760.945.0021 or email us at hello@bestaroo.com or fill out our contact form here.