Shipping policy

Free shipping promotions are only valid in the United States. Shipping is based on the particular carriers cost and destination rates. We do our best to ship your order as quickly as possible. Our current processing time in our warehouse is 1-3 business days for all orders including priority, express shipping and 2 day air. Delays up to 10 days are possible during sales, launches and holidays. Carrier delays are also a possibility and we are not responsible for any delays or lost packages caused by mail carriers. If your package has been lost, please contact your local carrier to report a lost item and contact us as well.

International shipping: Shipping will be calculated at checkout and you will be responsible for any and all duty and/or custom charges. Bestaroo does not pay any duty/custom costs.

We stand behind the quality of our products and want you to be happy with your purchase. If you are dissatisfied with a purchase from www.bestaroo.com, you may return it for a full refund, exchange or store credit within 30 days of receipt of purchase. All returns must be unused, unwashed, in the original packaging, from a smoke-free environment, and have all applicable tags still attached. Please visit our return center on the Bestaroo website to start the return. Once we receive the item a refund to the original form of payment, gift certificate or exchange will be issued within 5-10 business days of receiving the return. A return fee of $5 is charged for returns and will be deducted from the amount returned to you. This fee is waived if you choose to receive store credit instead of a refund. 

All Sale and BOGO/B2G2 items are final sale and not eligible for return. All sample sale items are excluded from any type of additional sale price/promotion and not eligible for return, exchange or refund. Mystery items and gift cards do not qualify for returns or exchanges. Return label will be provided for $5.