Frequently Asked Questions
How much is shipping? We ship $5 flat rate for all orders under $75 and offer free shipping for all orders over $75 within the contiguous United States not including Alaska, Hawaii or any outlying territories.
Do you ship international? Yes, we do. Shipping will be calculated at checkout.
Do you offer your products wholesale? Yes, we do. Please send us a message here, so we can send you more information and set you up with a wholesale account.
What is your return policy? We stand behind the quality of our products and want you to be happy with your purchase. If you are dissatisfied with a purchase from www.bestaroo.com, you may return it for a full refund or exchange within 30 days of receipt of purchase. All returns must be unused, unwashed, in the original packaging, from a smoke-free environment, and have all applicable tags still attached. Contact firstname.lastname@example.org to receive a return identification # and return instructions. Shipping is not refunded.
My item is damaged, how do I exchange it? At Bestaroo we take great pride in the quality and craftsmanship or all our items. We apologize for this inconvenience, please contact us at email@example.com and include a picture of the damaged item so we can resolve this issue as soon as possible.
Why are some of your items made from Modal and some of them made from Viscose from Bamboo? When we started Bestaroo, all our products were made from Viscose from Bamboo, so our older collections are made from the Viscose. We recently decided to switch to Modal, as there are many more benefits not only for your baby but for the environment as well. We also think that the modal is much softer than the bamboo.
- What is Modal? We source the modal fibers from Austria from a company called Lenzing. The fibers are then sent to Thailand where the baby apparel is constructed. Lenzing Modal®, a modal fiber from Lenzing, is naturally soft on the skin and exceptionally ecological. The fiber is produced, using Edelweiss technology. Edelweiss stands for a "symbiotic" production process - pulp, the raw material, is produced at the same site as the Modal fiber itself. Thus production can be done while going easy on energy and other resources. Simply Edelweiss! Lenzing Modal®, a modal fiber from Lenzing, is extracted from beechwood. The beech tree is quite unique and has grown in Europe for a very long time. Directly from beechwood forests, Lenzing Modal® gives each and every textile a natural image.
Are any of your products treated with flame retardant chemicals? No, we do not treat any Bestaroo garments with flame retardant chemicals, we do comply with the "snug fitting" requirement for all our loungewear.
Choosing the right size is important for your baby to have a comfortable fit.
Please use our easy sizing guide to help you find the right fit for you baby.