FAQ

Frequently Asked Questions

  1. How much is shipping? We ship $5 flat rate for all orders within the US. FREE shipping promotions only apply to orders shipping within the US. 

  2. When will my order ship? We do our best to ship your order as quickly as possible. Most orders will ship between 2-5 days of placing the order. If you selected priorty shipping it will ship between 1-2 days of placing your order.  

  3. Do you ship international? Yes, we do. Shipping will be calculated at checkout and you will be responsible for any duty charges. Bestaroo does not pay any duty/custom charges.                                                                

  4. Do you offer your products wholesale? Yes, we do. Please send us a message here, so we can send you more information and set you up with a wholesale account.                                                                                    

  5. What is your return policy? We stand behind the quality of our products and want you to be happy with your purchase. If you are dissatisfied with a purchase from www.bestaroo.com, you may return it for a full refund within 30 days of receipt of purchase. All returns must be unused, unwashed, in the original packaging, from a smoke-free environment, and have all applicable tags still attached. Please visit our return center here to start the return. Once we receive the item a refund will be issued to the original form of payment within 10-15 business days of receiving the return. All Sale and BOGO/B2G2 items are final sale and not eligible for return.  All sample sale items are excluded from any type of additional sale price/promotion and not eligible for return, exchange or refund. Shipping costs are not refunded.       

  6. What does BOGO mean?  Buy One Get One free. Sometimes we will have a B2G2 (Buy 2 Get 2 free). On all Buy (X) Get (X) free sales, the items that cost the least will be the free items. All sample sale items are excluded from any BOGO or any other type of sale/promotion.                   

  7. Can I exchange my item?   We do not currently accept exchanges. If you need a different size, color, etc, please return your original order here for a refund and place a new order. Once we receive the return a refund will be issued to the original form of payment within 8-10 business days after receiving the return. Shipping costs are not refunded.                                  

  8. Can I exchange a gift? We do not accept any exchanges. If you received a gift and you would like to exchange it, it will be processed in the form of store credit. Gifts are non-refundable.  You will need a valid website order # to proceed with a gift return.  Shipping costs will not be included in the store credit. Please visit our return center here to start the return.                                                                                                                
  9. What is Modal? Our certified Tencel™ Modal is sustainably made, is skin-friendly and soft to the touch. One of the most outstanding features of TENCEL ™ modal fibers is their breathability. TENCEL ™ modal naturally regulates the transport of moisture away from the body. TENCEL™ modal fibers originate from the renewable raw material wood created by the natural process of photosynthesis. The fibers are manufactured using an environmentally responsible production process. Composed of natural material, TENCEL™ modal fibers are biodegradable and compostable and can fully revert back to nature. It is sustainable, cool to the touch, amazingly lightweight and gets softer with each wash. We urge you to learn more about Tencel here so you can have peace of mind that your little one is covered in a product you can trust.

  10. Where are Bestaroo products manufactured?  Bestaroo is designed in Sunny California. All Bestaroo raw materials are from Lenzing Tencel in Austria. The raw materials are then sent to Thailand where we turn the raw fabric into usable fabric, print it and stitch it up into the cute and cozy items that is Bestaroo. We know exactly where our product comes from and how it is made from A to Z. There are no random or unknown far away factory's that are involved in the creation of Bestaroo. We only produce products that are safe, soft and that we would trust to put on our own children. 

  11. Are any of your products treated with flame retardant chemicals? No, we do not treat any Bestaroo garments with flame retardant chemicals. We do, however comply with the "snug fitting" FTC/CPSIA requirements for all our loungewear.