We stand behind the quality of our products and want you to be happy with your purchase. If you are dissatisfied with a purchase from www.bestaroo.com, you may return it for a full refund, exchange or store credit within 30 days of receipt of purchase. All returns must be unused, unwashed, in the original packaging, from a smoke-free environment, and have all applicable tags still attached. Please visit our return center here  to start the return. Once we receive the item a refund to the orginal form of payment, gift certificate or exchange will be issued within 5-10 business days of receiving the return. A return fee of $5 is charged for returns and will be deducted from the amount returned to you. This fee is waived if you choose to receive store credit instead of a refund. All Sale and BOGO/B2G2 items are final sale and not eligible for return. All sample sale items are excluded from any type of additional sale price/promotion and not eligible for return, exchange or refund. Mystery items and gift cards do not qualify for returns or exchanges. Return label will be provided for $5.